​​

Overview

Welcome to Haya Herbs Tea ("we", "our", or "us"). This Privacy Policy describes how we handle your personal information when you visit our website hayaherbstea.com, use our products and services, or otherwise engage with us. The term "Services" includes our website, e-commerce platform, and any other interaction you may have with us. By accessing or using our Services, you agree to the practices described in this Privacy Policy.

​

1. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our operations. The "Last Updated" date at the top of this page indicates when this policy was most recently revised. If the changes are significant, we will notify you in accordance with legal obligations.

​

2. Information We Collect

​

a. Information You Provide to Us

When you engage with our Services, you may provide us with:

• Your name, email address, phone number, and mailing address

• Payment and billing information (processed via secure third parties)

• Account login details, including passwords (if you create an account)

• Product preferences, order history, and shopping behavior

• Any information you provide when contacting us for support or feedback

 

b. Automatically Collected Data

We automatically collect certain information when you visit our website, such as:

• Your device type and browser

• IP address and general location

• How you navigate and interact with our website (e.g., pages visited, time spent)

• Referrer URLs and clickstream data

 

c. Information from Other Sources

We may receive information about you from third-party partners, such as:

• Analytics providers (e.g., Google Analytics)

• Marketing platforms

• Social media networks (if you interact with us through those channels)

• Shopify (our e-commerce platform provider)

 

3. How We Use Your Information

 

We use the information we collect to:

• Process and fulfill your orders

• Communicate with you about orders, updates, or account activity

• Personalize your shopping experience

• Provide customer support

• Improve our website and services

• Send you marketing materials (if you've opted in)

• Protect our platform from fraud or misuse

• Comply with legal and regulatory obligations

 

5. Cookies and Tracking Technologies

 

We use cookies and similar tools to:

• Maintain session functionality

• Remember your preferences

• Analyze site performance

• Serve targeted advertisements

You can manage cookie preferences through your browser settings. Disabling cookies may affect some site features. For more information, refer to Shopify’s cookie practices here.

 

6. How We Share Your Information

 

We may share your personal information:

• With service providers (e.g., payment processors, shipping partners)

• With analytics and marketing partners (to improve outreach and performance)

• If required by law, subpoena, or legal process

• To protect our rights, security, or operations

• In connection with a merger, acquisition, or sale of assets

• With your consent or at your direction

We never sell your personal data.

 

7. User-Generated Content

 

If you choose to post reviews or comments on our website or social media channels, the information you submit becomes publicly visible. We do not control how others may use that information.

 

8. Third-Party Links

 

Our site may contain links to other websites not operated by Haya Herbs Tea. We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies separately.

 

9. Children’s Privacy

 

Our Services are intended for users aged 16 and older. We do not knowingly collect data from individuals under 16. If you believe a child has shared personal information with us, please contact us and we will promptly delete it.

 

10. Data Retention and Security

 

We retain your personal data only for as long as needed to provide our Services or as required by law. We use reasonable administrative and technical safeguards to protect your information. However, no method of data transmission or storage is completely secure.

 

11. Your Rights and Choices

 

Depending on your location, you may have rights including:

• Accessing the data we hold about you

• Requesting corrections or deletion

• Objecting to or restricting certain uses of your data

• Opting out of marketing communications

• Withdrawing consent (where applicable)

• Filing a complaint with a data protection authority

To exercise any of these rights, email us at official.teaherbology@gmail.com. We may request verification of your identity before processing certain requests.

 

12. International Data Transfers

 

If you are located outside the United States, please note that your data may be transferred and processed in countries with different data protection standards. We use lawful mechanisms (such as Standard Contractual Clauses) when required to safeguard such transfers.

 

13. Contact Us

 

If you have any questions or concerns about this Privacy Policy or how we handle your information, you can contact us at:

Email: official.teaherbology@gmail.com
Website: www.teaherbology.com